I'm an award-winning editor, writer, blogger, and researcher with extensive experience primarily in tech. See my LinkedIn for more detail. Ask me for my HBR-AS and Forrester reports.
“Not Exactly This” — How Sanjay Beri Hatched Netskope
He’s sixteen and raising cash for college, performing IT support for Microsoft in Toronto, Canada. His boss pushes him a help desk ticket and says, “Go to the President’s office and fix his problem.” He thinks, wow, I’d better not mess this up. But then he sees that the big boss merely miswired a cable. “I left that room, going, ‘I can do this,’” recalls Sanjay Beri, who would later make good on that vow.
Viewed through the kaleidoscope of time, Sanjay’s trajectory to leading ...
Managing Future Risk With a Secure IoT Ecosystem
In an age better known for breakthroughs such as artificial intelligence and Crispr, the Internet of Things quietly churns out an unrivaled stream of real-time insights intersecting the physical and cyber worlds.
[Find out more in this executive by-liner for Vodafone]
Mo Katibeh, Introvert and RingCentral COO, On Working With an Introverted Executive
The running joke about World Introvert Day (on January 2nd) is that introverts would rather skip the party and celebrate alone. Introverts are said to feel “drained” by working with others. “If you’re a true introvert,” quips American comedian Amy Schumer, “other people are basically energy vampires.”
The perception is that senior executives tend to be outgoing, and conventional wisdom supports the idea that extroverts make the best lea...
Broadcom Software: Taming IT Complexity through Effective Strategies and Partnerships
The information technology that enables scientific and commercial breakthroughs, from precision medicine to digital transformation, demonstrates tech’s boundless potential to improve our world. Yet, tech practitioners have long traded progress for increased complexity.
The Future of Unstructured Data
A data-driven cover story for Elastic called "How Search-Powered Technology Drives Better Business Decisions and Faster Results."
DemandTec: Buyers Guide to Autonomous Pricing
The road to winning a greater share of wallet begins with mastering pricing, promotions, markdowns, and retailer-supplier collaboration. This in-depth guide looks at how AI and ML help grocery stores and retailers to scale their pricing operations in a competitive, highly inflationary time.
How Pandora protects privacy and creates a better experience with first-party data
Back in the heyday of broadcast radio, listener requests and record sales helped stations determine what to play and when. These days, those signals still matter, but data science enables Pandora to engage each of our 70 million listeners with song selections that they didn’t even know they wanted to hear next.
The same thinking also fosters better ad experiences at Pandora ...
9 tips and tools for effectively managing your hybrid meetings
A by-liner for my client, RingCentral, published by Fast Company:
When hybrid conference calls go sideways, they’re like bad meetings on steroids. Improperly managed, they’re not only chaotic, they also impede organizational decision-making. Remote workers feel this frustration most acutely. They’re at a disadvantage vying with onsite participants to contribute and influence meeting outcomes. Onsite participants simply ignore or undervalue remote participants—often because they can’t see them.
Facing these hybrid headwinds, remote workers ...
Data-Security ‘Regulation Sprawl’ Puts Multinationals Under Pressure
A reported Endpoint article examining the impact of new cybersecurity and privacy laws on multinationals operating in China and elsewhere ...
When public security officials in Shenzhen spotted 19 cybersecurity loopholes in Walmart’s China operation, they issued an official warning, claiming the world’s largest retailer had violated the country’s cybersecurity laws.
New workload sharing framework drives breakthroughs in AI-based application performance
Today’s PC architecture is tasked with processing chores that once demanded high-end workstations, such as generating photorealistic graphics or running real-time inferencing. This Intel-sponsored, Venture Beat article explores how Intel Deep Link technology makes this possible on PC architecture.
Many parents jumping ship despite strides in workplace flexibility
Workplace flexibility has always mattered to parents, but few fully realized their vision of it until the pandemic. After early work disruptions, with the entire family adjusting to homeschooling and remote work, many parents have settled into a comfortable routine that they don’t want to see reversed.
That’s evident in survey results indicating a substantially higher likelihood of parental job dissatisfaction if employers dissolve the current remote work model, according to RingCentral’s new...
Improve user experiences with pre- and post-release testing on a QA data science platform
In digital business, user experience is key to engagement. But mobile apps and websites often encounter costly performance glitches that can jeopardize sales or hold back customer relationships.
The pandemic rapidly accelerated the adoption of all kinds of digital experiences: retail, media, banking, and others. New digital-native products took advantage of the disruption, promising a better digital experience. Less mature businesses scrambled to adapt and compete. They often found ...
Collaborative communications for the new high-tech workplace
During this new work-from-anywhere era, high-tech company managers have looked to communications solutions to help sustain productivity, improve employee engagement, and replicate on-site meetings and collaboration. Find out what's working and what's not and where collaborative communications needs to go in this engaging RingCentral eBook.
How to Survive Content by Committee
Collaborative editing rarely produces compelling long-form content. Discover how to seize control of the content review process and improve it.